CallCrew ("we," "us," or "our") operates an AI-powered answering service and contractor overflow network. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and related services (collectively, the "Service"). By using the Service you agree to the practices described below.
1. Information We Collect
1.1 Account Information
When you create an account we collect your full name, email address, phone number, business name, trade category, and service area (city / ZIP code).
1.2 Call & Communication Data
Our AI answering service processes inbound phone calls on your behalf. We collect call recordings, transcriptions, caller phone numbers, call duration, and any information the caller provides during the call (e.g., name, address, job description).
1.3 Billing Information
Payment details (credit/debit card numbers) are collected and processed directly by our payment processor, Stripe. We do not store full card numbers on our servers. We retain transaction IDs, invoice amounts, and subscription status.
1.4 Usage Data
We automatically collect device type, browser type, IP address, pages visited, and interaction timestamps when you use the Service.
2. How We Use Your Information
- Provide the Service — answer inbound calls with our AI assistant, capture lead details, and route overflow jobs to contractors in our network.
- Process Payments — manage subscriptions, charge monthly fees, and process commission payments for overflow jobs.
- Improve Our AI — analyze call transcriptions to enhance the accuracy, tone, and responsiveness of our AI assistant.
- Communicate With You — send account notifications, missed-call alerts, billing receipts, and product updates.
- Comply With Legal Obligations — respond to lawful requests and enforce our Terms of Service.
3. Third-Party Services
We rely on the following third-party providers to deliver the Service. Each has its own privacy policy governing its handling of your data:
- Stripe — payment processing and subscription management.
- Twilio — telephony infrastructure for phone number provisioning and call routing.
- Vapi — AI voice agent platform powering our automated call answering.
- Supabase — database hosting, authentication, and backend infrastructure.
We do not sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your account information and call data for as long as your account is active or as needed to provide the Service. After account cancellation, we retain records for up to 12 months to comply with legal, accounting, and dispute-resolution requirements. Call recordings are retained for 90 days after the call date unless you request earlier deletion.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted database storage, and role-based access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may also request a copy of the data we hold about you. To exercise any of these rights, contact us using the information below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use after such notice constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
CallCrew
Jacksonville, FL
Email: support@getcallcrew.com